Associate Registrar (Transfer Articulation and Technology)

Job Summary:

Essential Duties and Responsibilities:

• Oversee application of existing systems for approval, evaluation, and posting of credit. Identify the need for new technology, policies, and processes and manage the roll-out of process changes.
• Research and develop strategic recommendations related to enhancements of transfer processes, policies, and systems, keeping abreast of industry best practices.
• Create, interpret, implement, and enforce student centered transfer policies. Provide leadership and maintain current knowledge of university academic requirements for areas of responsibility.
• Formulate business practices in consultation with the University Registrar.
• Provide a high degree of judgement, accuracy, and accountability in supporting institutional and department policies and goals.
• Supervises support staff for transcript review, interpretation, and posting of credit to student records.
• Supervise support staff in review of course evaluations, updating course/articulation equivalencies, and maintenance of TCCNS and transfer guides.
• Oversee maintenance of Registrar Office transfer and test credit-related web pages that provide information for students and academic units, including but not limited to the Course Equivalency tool, faculty review resources, published forms and process.
• Provide oversight support and resolutions to matters related to customer service for the transfer articulation unit.
• Lead ongoing audits of course evaluation workflows and create queries for tracking and reporting.
• Manage complex work situations and implement responses based on interpretation of regulations and standards, in collaboration with the Registrar as needed or required.
• Serve on committees and task forces as assigned.
• Actively participate in the design, implementation, and development of technology related applications that enhance services.
• Perform other duties as assigned.

Minimum Qualifications:

• Masters Degree.
• Five (5) years of progressively responsible experience in Records and Registration or in areas closely relevant to the Registrar’s office.
• Three (3) years supervisory experience.
• Experience with utilization of ERP/SIS systems.
• Understanding of the data and document management in decision making analysis.
  • A combination of education and experience will be considered.

Preferred Qualifications:

• Experience with PeopleSoft.
• Experience leading projects to completion.
• Prior work with transfer students or transfer credit evaluation and articulation.

Knowledge, Skills, and Abilities:

• Incumbent will be expected to continue upgrading knowledge, skills and abilities needed to keep abreast of best practices, trends, regulation and policy changes; willingness to learn emerging technologies and to develop new skills.
• Proven ability to directly contribute to reaching enrollment goals.
• Knowledge of working with transcript service systems for articulation reviews and common practices for transferability of coursework.
• Professional technical skills; strong project management skills.
• Excellent customer service, organizational, and interpersonal skills.
• Exceptional critical thinking skills and the ability to identify process improvements.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to work collaboratively in a team environment and independently.
• Extensive knowledge of Federal, State and Institutional policies and guidelines.