Enrollment Services Specialist (Hybrid position)

Position Overview

The Enrollment Services Specialist serves in a general capacity as a facilitator of Admissions and Records/Registration issues for students and faculty and in a specific capacity as a problem-solving coordinator for any complexities or challenges to the Division of Enrollment Management and the students and faculty with which enrollment services interacts.

Minimum Qualifications

Bachelor's degree and two (2) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Exceptional customer service skills
• Ability to maintain confidentiality of student records
• Excellent verbal and written communication skills

Preferred Qualifications

• Knowledgeable of PeopleSoft/EIS experience
• Higher Education experience
• Great attention to detail
• Independent judgement and decision-making skills

Job Duties:

• Responsible for interacting with students and potential students in regard to residency determinations.
• Processes applications in CAS systems, including verifying requirements are met, uploading materials and overall facilitating the processing of information.
• Manages email inquiries, assists with application review/screening and provides support to other staff members in the office on an as needed basis.
• Ensures the accuracy and timeliness of data entering into People Soft/Enterprise Information System (EIS).
• Assists with scanning of application materials and managing electronically transmitted images and in removing out of date images (if an update occurs on a document).

Work Schedule:

Monday – Friday, 8:00am-5:00pm, with occasional evenings or weekends as required for divisional events. Some remote work required.