Enrollment Services Associate

The Enrollment Services Associate within the Registrar and Student Records Office will support the overall processing from matriculation to graduation of one or more programs. This includes processing enrollments, records requests, record keeping, grade posting, while upholding FERPA privacy regulations. They will work with faculty, staff, and students to ensure that all processes are completed according to institutional policy.

Salary: Commensurate with experience, with a minimum of $42,000 per year

Minimum Qualifications

Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Excellent customer service
• Excellent verbal and written communication skills
• Ability to maintain confidentiality of student records
• Strong problem solving and organizational skills
• Ability to maintain a high level of accuracy in a time sensitive and demanding environment
• Ability to maintain flexibility

Preferred Qualifications

• 3-5 years of related Higher Education experience
• Knowledgeable of and experience with PeopleSoft/EIS
• Experience in handling security sensitive information
• Exceptional attention to detail
• Independent judgement and decision-making skills

Required License/Registration/Certifications

N/A

Job Duties:

• Explaining policy and procedures to students and other constituents/customers in order to advise them of potential solutions to problems.
• Handles confidential information with tact, discretion and in compliance with FERPA regulations.
• Establish, monitor, maintain, and oversee both the imaged and physical records of students and alumni.
• Promotes and supports other offices by participating in various institutional functions as needed. (i.e. Orientation, Commencement, White Coat Ceremony, Discover MyHSC Day).
• Completes student degree audits and graduation processing.
• Coordinates enrollment changes with necessary offices such as student financials, financial aid, and the programs.
• Must work effectively with colleagues and stakeholders by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Will be called upon to exercise good judgment in making various decisions related to departmental functions.
• Initiates and processes the New Student Information Survey.
• Manages the meningitis vaccination records process.
• Assist students, faculty and staff with information requests within all areas of the University.
• Processes term enrollments and enrollment adjustments of new and continuing students.
• Perform other duties as assigned.

Work Schedule:

Monday – Friday, 8:00am-5:00pm with a limited remote work option.