Enrollment Services Advisor II

The Enrollment Services Advisor II supports the Office of Admissions in the strategic growth of the high-caliber undergraduate student population at UT Dallas. As a primary point of contact, the position guides prospective first-time in college students, transfer students, and their families throughout the admission process, and builds strong relationships with various stakeholders to achieve recruitment goals for the department and to fulfill the mission of UT Dallas’ Strategic Enrollment Plan.

Minimum Education & Experience

Bachelor’s degree and one (1) year of experience in college admissions, student advising, student recruitment, or related field.

Essential Duties and Responsibilities

• Increase the number of qualified enrolled students by extensively communicating with and servicing a dynamic population of prospects, applicants, and admitted students.
• Represent UT Dallas through attendance at high school college fairs, transfer fairs, and community engagement events; present information sessions to small and large groups within the community and UT Dallas.
• Maintain knowledge of UT Dallas as a whole to provide students and families with accurate and up-to-date information; disseminate information related to admission, scholarship, and financial aid to prospective undergraduate students in an ethical manner while ensuring confidentiality and FERPA compliance.
• Stay well-informed on federal, state, and institutional policies and procedures as well as University degrees, majors, programs, research, and admission requirements; stay abreast of industry trends.
• Apply strategies to work successfully with student groups from a variety of backgrounds.
• Advise prospective transfer students on credit transfer and articulation, and the application process.

• Work with Assistant Director to develop and maintain recruitment plan for assigned territory by collecting and analyzing data.
• Actively and frequently travel within assigned territory throughout the year to recruit and disseminate information about UT Dallas and the admission process. This position REQUIRES extensive travel, including evening, extended overnight, and weekend travel.
• Coordinate travel assignments and schedules while maintaining complete and accurate expense records.
• Plan, coordinate, and schedule activities while monitoring existing projects; proactively organize workshops, presentations, virtual events, and table visits at various schools and community organizations to increase visibility of UT Dallas.
• Cultivate relationships with high school counselors, school representatives, and community college partners.

• Provide exemplary customer service to the public as well as internal departmental and other UT Dallas community constituents via phone, e-mail, CRM systems, and in-person counseling, responding to inquiries within 24 hours.
• Work with team members to create and implement recruitment strategies that support departmental and institutional goals.
• Actively participate in University and department events on Richardson campus.
• Attend and contribute to all assigned trainings, meetings, and events.

• Evaluate credentials utilizing holistic review approaches for freshman and transfer applicants.
• Participate in admission committees to recommend admission decisions for applicants.