Manager, Completion and Success

PURPOSE AND SCOPE:

The Manager, Success and Completion at CyFair manages the Records department office to ensure the productivity of staff involved in student records, graduation, transcript evaluation, enrollment verification, prior learning assessments, state reporting, and Commencement. The Manager ensures compliance with college, state, and federal laws related to student records. The Manager maintains data for the campus administrators.

ESSENTIAL JOB FUNCTIONS:

1. Supervises team of full-time and part-time Records Specialists and ensures staff is productive and completes work related to student success and other goals of the campus
2. Creates processes and guides staff in identifying students nearing degree completion. Oversees the assessment and analysis of completion data, student records, and transcripts, and identifies opportunities for continuous improvement in transcript evaluation and records management
3. Oversees dual credit registration processes and related communications with high school counselors to support accurate and timely student registration
4. Process graduation applications for degree completion
5. Supervise student outreach through departmental emails and phone
6. Monitor departmental budget and staff payroll
7. Attend departmental, campus, and system meetings; Facilitate the weekly Advising and Records meeting
8. Develop training related to Records functions and provide information to campus staff; Train staff and provide professional development
9. Reconcile state reporting and demographic errors
10. Assist internal and external customers with Records inquiries
11. Responsible for other reasonable, related duties as assigned