Coordinator III, Call Center and Welcome Center Desk

The Coordinator III, Call Center and Welcome Center Desk provides oversight and facilitation of day-to-day and some long-term operations within the Call Center and Welcome Center/Desk, playing a strong role in leading, planning, developing, evaluating, and improving assigned areas of responsibility. May be responsible for the success of the assigned area, ensuring smooth and efficient operations as well as compliance with policies, procedures, and applicable local, state, and federal regulations. Coordinates logistics, services, and support surrounding significant/diverse programs or departments. Makes and communicates process decisions based on best practices.